adj (see also G3 n) Third generation of wireless services. 3G technologies are expected to bring many new services to the wireless marketplace, making high-Speed Internet connectivity available virtually everywhere, all the time.

A DSL line where the upload speed is different from the download speed. Usually the download speed is much greater.

adj 1: Of or relating to a device that stores, manages or detects information on a variable scale. 2: Not digital. Often implies old, inferior, or outdated.

n Acronym for application programming interface. A way for an application program to access services from either another program or an operating system. Implies flexibility and customisability.

n A software program that provides services directly to a user or to another program. Usually refers to a program that is not part of a computer�s operating system, but uses the services of the operating system.

Server software that manages one or more other pieces of software in a way that makes the managed software available over a network, usually to a Web server. By having a piece of software manage other software packages it is possible to use resources like memory and database access more efficiently than if each of the managed packages responded directly to requests.

n 1: The plan by which a structure is assembled and held together. 2: a bewildering PowerPoint slide consisting of colourful, oddly juxtaposed geometric shapes interspersed among clouds, all connected by lightning-bolt ligatures and said to depict the way a product works. 3: a strategy for diverting attention from the apparent lack of foresight in earlier, less-complete versions of the project depicted in the PowerPoint slide

AS2 (Applicability Statement 2) is a specification for Electronic Data Interchange (EDI) between businesses using the Internet’s Web page protocol, the Hypertext Transfer Protocol (HTTP). The specification is an extension of the earlier version, Applicability Statement 1 (AS1). AS2 standard provides Secure Multi-Purpose Internet Mail Extensions (S/MIME) and uses HTTP or a more secure version, HTTPS, to transmit data over the Internet. AS1 uses a slower protocol, SMTP (Simple Mail Transfer Protocol).

n 1: Acronym for application service provider. A company that offers customers access to application programs or data services through the Internet that otherwise would only be available on the customer�s own computers. 2: Acronym for Active Server Pages: a Microsoft technology for customising a Web page delivered by a Microsoft Windows � based Web server before it is sent to a client browser.

An evolving protocol for syndication and sharing of content.

Atom is being developed as a succesor to and improvement over RSS and is more complex than RSS while offering support for additional features such digital signatures, geographic location of author, possibly security/encryption, licensing, etc.

Like RSS, Atom is an XML-based specification

Stopping a line automatically when a defective part is detected


adj Acronym for business-to-consumer. Referring to a retail exchange of products or services carried out over the Internet between a business and a non-business consumer.

n A hardware or software system that supplies date and/or other services upon request to a front-end system or application. Usually refers to a database or a server that hosts a database or other application.

n The speed at which data moves through a transmission medium. Eg the speed that data moves from one computer to another over an Internet connection such as a telephone modem or an Ethernet. Can also refer to the Speed at which data moves from one part of a computer system to another within the same computer.

n 1: Superiority in a defined category. 2: Defining an area narrowly enough so anyone can claim superiority in a category.

n A final (usually second) prerelease test of a system of software application carried out by a sample of the intended user community. Used to ensure that a product is ready for release to a user community.


n An organisation that issues and verifies digital certificates as part of a public key infrastructure; a method of securing communications over the Internet.

n A software application or system that requests services from a server application or system.

n Acronym for contract manufacturers. Electronically linked, non-affiliated organisations that manufacture (or assemble) components based on ECO and MCO specifications.

n A software application that translates source code (programmer-readable instructions) into object code (computer-readable instructions).

adj Indicates that a system or application supports a particular technical standard. Eg This new application is completely XML-compliant. Antonym compatible.

v 1: To select the specific functions contained in the software that you want to use. 2: To completely rewrite those functions so that they don�t destroy your company.

n 1: Data or information that may be stored, retrieved, or searched, including text, audio, or video. Usually refers to material that either is or may be stored on a computer system. 2: Information that is part of a system that is not a component of the system�s infrastructure. One analogy would be water pipes, faucets, and drains being part of the infrastructure of a water system, and the water itself is the content of the system.

n The most common meaning of “Cookie” on the Internet refers to a piece of information sent by a Web Server to a Web Browser that the Browser software is expected to save and to send back to the Server whenever the browser makes additional requests from the Server. Depending on the type of Cookie used, and the Browsers’ settings, the Browser may accept or not accept the Cookie, and may save the Cookie for either a short time or a long time. Cookies might contain information such as login or registration information, online “shopping cart” information, user preferences, etc.
When a Server receives a request from a Browser that includes a Cookie, the Server is able to use the information stored in the Cookie. For example, the Server might customize what is sent back to the user, or keep a log of particular users’ requests.
Cookies are usually set to expire after a predetermined amount of time and are usually saved in memory until the Browser software is closed down, at which time they may be saved to disk if their “expire time” has not been reached.
Cookies do not read your hard drive and send your life story to the CIA, but they can be used to gather more information about a user than would be possible without them

In warehouse management, the method of sending parts from receiving directly to shipping to be placed in outgoing orders. Cross docking allows orders to be filled quickly and precludes parts from staying in a warehouse long enough to be counted as inventory


n A system or software application that stores, collects, orders, and provides access to digital data such as text, numbers, pictures, audio, or video. Database systems may be categorised by how they store and retrieve data, how many users may simultaneously use the system, or what languages may be used to access the data. Categories include relational, object-oriented, hierarchical, flat, multiuser, and single-user. Most databases today support the industry standard language SQL (structured query language).

n Database

n 1: Putting new software onto the PCs of the people who will use it. 2: A “scaled deployment” where consultants install the new software only on the computers of people they really dislike.

n A component of a public key infrastructure that allows users to secure communications over the Internet. Digital certificates are issued by certificate authority organisations to applicants.

adj Relating to planning or carrying out of activities to help an organisation manage a major system failure. A disaster recovery plan, sometimes called a business continuity plan, is intended to prepare an organisation for rapid restoration of technical operations in the event that a disaster impairs the current computing facilities. Usually intended to prepare for events such as fire, flood, or earthquake affecting computer facilities.

The term used to describe the process whereby channel partners are cut out of the sales cycle via the Internet. Re-intermediation describes how these important players are brought back into the process by means of the same technology. e-Business and inter-company integration offer the promise of further productivity gains from information technology use

n The name of the messaging server product that is the hub of a Lotus Notes installation.

adj 1: Capable of change or customisation. 2: Not static or fixed. Often refers to a Web page that may be programmatically altered to automatically adjust the content for a specific user rather than one that looks the same for every user.

The management all run around like chooks with their heads cut off


E-procurement is the business-to-business purchase and sale of supplies and services over the Internet. An important part of many B2B sites, e-procurement is also sometimes referred to by other terms, such as supplier exchange. Typically, e-procurement Web sites allow qualified and registered users to look for buyers or sellers of goods and services. Depending on the approach, buyers or sellers may specify prices or invite bids.  Transactions can be initiated and completed. Ongoing purchases may qualify customers for volume discounts or special offers.

E-procurement software may make it possible to automate some buying and selling. Companies participating expect to be able to control parts inventories more effectively, reduce purchasing agent overhead, and improve manufacturing cycles. E-procurement is expected to be integrated with the trend toward computerised supply chain management.

Acronym for Earnings Before Interest, Taxes, Depreciation, and Amortisation

n Acronym for engineering change order. A document that describes changes to engineering specifications of a product or system.

n Acronym for electronic data interchange. An industry standard message format for electronically exchanging information between suppliers and buyer.

n Acronym for enterprise resource planning. A category of software applications designed to automate many of the common functions of a manufacturing organisation. The typical users of the information include product planning, production scheduling, inventory control, purchasing, order processing, and customer service.

A computer program that uses knowledge and reasoning techniques to solve problems that normally require the abilities of human experts. Software that applies human-like reasoning involving rules and heuristics to solve a

adj Describes a language, protocol, or system that is designed in such a way that it may be easily extended or enhanced in future versions.

An intranet that is accessible to computers that are not physically part of a companys’ own private network, but that is not accessible to the general public, for example to allow vendors and business partners to access a company web site. Often an intranet will make use of a Virtual Private Network. (VPN.)


adj Refers to the ability of a hardware or software system to respond to a systems failure by automatically switching functions to a backup system without interruption in service or loss of data.

n A system designed to secure an organisation�s network against unauthorised outside access. Usually implemented using hardware or software including routers or security applications running on servers.

n A hardware of software system that requests data and/or other services from a back-end system or application. Usually refers to a system or application that supplies a direct user interface to a server-based system.

n Acronym for file transfer protocol. A protocol used to transfer files from one computer to another across a network using TCP/IP, the networking language of the Internet.


n (see also 3G adj) A central processor used in some Apple Macintosh computers.

n A network device or computer that connects networks together and allows data to flow through between them.

n Acronym for graphical user interface. Invented in the late 1970�s at Xerox, popularised by Apple with the introduction of the Macintosh in 1984, and now available as part of most major operating systems, including Microsoft Windows. A GUI is a command interface that allows users to interact with a computer through the use of a pointing device, keyboard, and video monitor, as opposed to earlier test-based, command-line interfaces. Currently GUIs use graphical on-screen elements such as windows, pointers, scroll bars, menus, icons, and buttons for user interaction.


n The business of housing and maintaining data, software applications, or physical servers and a connection to the public Internet for one or more customers

n Acronym for hypertext markup language. The language in which Web pages are transmitted from servers to clients. HTML provides instructions to browser software on how to display text, graphics, sound and other elements of Web pages.


n 1: Getting your new software to “talk�, or exchange information, with other computer systems you already have. 2: “back-end” integration connects the new software to software used by the anal-retentive types in finance. 3: “front-end” integration is a highly passive-aggressive attempt to use software to prevent customer service representative and salespeople from doing their jobs.

n Acronym for Internet service provider. An organisation that offers Internet connectivity services. An ISP may provide many types of connections to the Internet including telephone modem, cable modem, T-line, DSL, or wireless.

ITIL is a framework outlining worldwide accepted best practices for IT Service Management. The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business. Logical Partition (LPAR) � The division of a computer’s processors,  memory, and storage into multiple sets of resources so that each set of resources can be operated independently with its own operating system instance and applications.


n An object-oriented programming language developed by Sun Microsystems that is intended to allow the same code to run on any operating system platform.

n A programming language originally developed by Netscape Communications that is loosely related to Java; meant to be easy to use for small tasks.


Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.


n Acronym for local area network. A data network that connects computers and other devices together in a small geographic area, eg one building, or one floor of one building.

n A hardware system, software application, or data that is still in use but built with technology that is no longer considered current. Usually refers to systems on mainframe or minicomputers

n A free, open-source operating system based on Unix that has been developed by programmers all over the world as part of a project started by Linus Torvalds at the University of Helsinki in Finland.


n Acronym for manufacturing change order. A document that describes changes to the manufacturing specifications for a product.

n 1: Software that enables one application to communicate with another


n 1: a stage or period of sequential technological development and innovation. 2: stage after the first generation is a flop. 3: the best of the Star Trek series � except for the ones featuring Wesley

n Acronym for network operating system. An operating system developed to allow a computer to offer services to other devices on a network including file sharing, print, database, and security.


n A machine-readable version of source code after it has been translated by a compiler.

adj A popular programming concept that allows software to be designed around objects.

adj An open system maintains a publicly available set of interfaces that may be accessed by other software. Not to be confused with open source systems.

adj Open source software not only makes interfaces publicly accessible, but also makes the source code of an application or operating system publicly available for inspection and sometimes modification. The most famous example of open source software is the Linux operating system.

n 1: When the design of a program is made freely available to the technology community.


Phishing attacks use ‘spoofed’ e-mails and fraudulent websites designed to fool recipients into divulging personal financial data such as credit card numbers, account usernames and passwords, social security numbers, etc. By hijacking the trusted brands of well-known banks, online retailers and credit card companies, phishers are able to convince up to 5% of recipients to respond to them.

n A programming language from Oracle that is used to write triggers and stored procedures that are executed by the Oracle DBMS. It is also used to add additional processing (sorting and other manipulation) of the data that has been returned by the SQL query. A PL/SQL program is structured as a “block,” which is comprised of a declaration, executable commands and exception handling section.

n 1: A firm foundation or place to stand. 2: The elemental technology (often a flavour of Microsoft Windows) under whose auspices a piece of application software is engineered to run. 3: A rigid technological standard that constrains interoperability of systems and which the “open source” ideology seeks to overthrow (see open standards)

n A website that serves or is capable of serving as a starting point for many users. Some portals provide general interest information to the public, such as Yahoo, Netscape, and MSN. Others offer information and guides to specific subject matter such as financial information. Still others are private portals devoted to organisation information.

n Acronym for professional services automation. A category of software applications designed to automate the operations of a professional services organisation. The typical uses of the information include project management, personnel resource allocation, expense tracking, invoicing, and knowledge management.

n Allows users to secure communications over the Internet through the use of public key encryption, a method of encoding messages such that only the intended recipient can read them. Public key is the most commonly used form of Internet security. Components of the infrastructure include digital certificates that are issued by certificate authorities after being authorised by a registration authority.


n Allows users to secure communications over the Internet through the use of public key encryption, a method of encoding messages such that only the intended recipient can read them. Public key is the most commonly used form of Internet security. Components of the infrastructure include digital certificates that are issued by certificate authorities after being authorised by a registration authority.

n The most common form of database software application that provides the storage and retrieval of information. Relation databases use tables to store data that can be accessed using the SQL language.

n A physical device on a computer network designed to connect parts of the network and to forward digital messages from one segment of a network to another. Some routers can also be configured to filter messages providing security services.


n: A hardware or software system that provides data or other services upon request of a client application or system. Usually refers to centralised systems that provide database, network, file, or print services.

n 1: A contract that stipulates the degree to which consultants will be held responsible for problems they have when running your software for you.

n 1: Copyrighted programs made freely available for a limited time, after which a fee is expected for continued use.

n The process of design, analysis, programming, and testing of software and hardware systems necessary to allow two or more software applications to work together, eg exchanging data and taking actions.

n Programmer-readable instructions written in a high-level language that can be compiled into machine-readable object code.

n Acronym for structured query language. An industry standard language for interacting with relational databases.


Acronym for Transmission Control Protocol/ Internet Protocol. A suite of protocols originally developed for the US Department of Defence to transmit data between computers over a network.

In supply chain management, the total cost of ownership of the supply delivery system is the sum of all the costs associated with every activity of the supply stream. The main insight that TCO offers to the supply chain manager is the understanding that the acquisition
cost is often a very small portion of the total cost of ownership. 

n A sequence of programmatic actions that are grouped together as a single unit. Transactions are used in many sophisticated applications to ensure that operations that are started are completed rather than partially completed. If any part of a transaction fails, the entire transaction set of instructions is rolled back.

adj 1: describes a system that can be started up with the proverbial turn of a key. 2: describes a system that when key is turned, sputters, sparks and groans like the engine of a 1972 Valiant, or 3:type of outsourcing method that turns over to the subcontractor all aspects of manufacturing including material acquisition, assembly and testing. Its opposite is consignment, where the outsourcing company provides all materials required for the products and the subcontractor provides only assembly equipment and labour. 


n An operating system originally developed at Bell Labs in 1969. Today there are many variants of Unix, including versions from Sun Microsystems and the popular free version Linux.

n 1: A process by which software companies improve the look and feel of their software by asking users to try beta copies of the product and give feedback on things like ease of use, task time and so on.


n Acronym for value-added reseller. A company that buys computer hardware and software and resells it to consumers or companies along with services such as design, support, or customisation.

n Acronym for Visual Basic. An object-oriented programming language developed by Microsoft.

Voice over Internet Protocol. The technology used to transmit voice
conversations over a data network using the Internet Protocol. Such data
network may be the Internet or a corporate Intranet.


n Acronym for wide area network. A communication system that interconnects geographically separated computers or local area networks (LANs)

n Acronym for wireless access protocol. A protocol to standardise how wireless devices communicate with each other and with wired devices.

n A GUI element that sections off part of a screen and contains an application, document, or message.

adj Refers to computer hardware and software designed around the standard established by Microsoft (which supplies the Windows operating system) and Intel (Which supplies microprocessors and other electronic components of the hardware).

n A small program that secretly infiltrates a computer system and replicates itself, often with the intention of crashing the system or damaging the data within the system.


n Acronym for extensible markup language. An emerging industry standard widely expected to revolutionise business use of the Web by standardising many forms of business transactions. XML offers a way of providing context for data by attaching tags to data that can be read by any program that understands XML. It is extensible because it is an open-ended standard that allows nearly unlimited extensions to be defined.